Privacy Policy
Effective Date: 18 August 2026
The Chop Nest (“The Chop Nest”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, mobile application, products and related services.
This Privacy Policy explains how we collect, use, store, process and share information when you use The Chop Nest mobile application, our website, place an order, create an account, contact us, or otherwise interact with our services.
Business: The Chop Nest
Location: Bengaluru, Karnataka, India
Business Address: The Chop Nest, 1st Floor, Manjunatha Building, Varthur, Banglore 560087.
Privacy & Support Email: support@chopnest.com
1. Information We Collect
Depending on how you use The Chop Nest, we may collect information including your name, email address, mobile number, delivery and billing address, account information, products added to your cart, product variants and quantities, orders and purchase history, delivery information, communications with us, customer-support requests and information necessary to process and fulfil your order.
When you use our website or mobile application, technical information such as device type, operating system, app usage information, IP address, session information, crash information and similar diagnostic or analytics information may also be processed by us or our technology service providers.
If you choose to receive notifications, information required to deliver app notifications may also be processed.
2. Account Information
Customers may create an account with The Chop Nest to access features such as checkout, saved information, order-related services and other member functionality.
Account authentication and member functionality may be provided using Wix services. Passwords and authentication credentials are handled through the authentication systems used by our technology provider and are not displayed to us as plain-text passwords.
Wix provides member functionality through which customers may store information such as their addresses and access order-related information.
3. How We Use Your Information
We use personal information only where reasonably necessary to operate The Chop Nest and provide our services.
This includes processing orders, preparing products, arranging delivery, communicating order information, providing customer support, managing customer accounts, processing payments, preventing fraud or misuse, maintaining the security and performance of our services, responding to customer requests, complying with legal obligations and improving our website, application and customer experience.
Where permitted by applicable law and where appropriate consent has been obtained, we may also contact customers regarding offers, new products, service updates or promotions. Customers may opt out of promotional communications where applicable.
4. Orders and Delivery Information
When you place an order, we need information such as your name, telephone number, delivery address, selected products, quantities and order details so that we can prepare, process and deliver your order.
Order information may be shared with employees, authorised personnel, delivery partners or service providers only to the extent reasonably necessary to prepare, manage and deliver your order.
5. Payment Information
Payments are processed through Wix Checkout and/or the payment service provider made available for the selected payment method.
Payment service providers may collect and process payment-related information according to their own privacy policies and terms.
The Chop Nest generally receives information necessary to confirm and manage the transaction, such as payment status, amount and transaction identifiers, rather than complete payment credentials.
Wix may process customer and transaction information and may work with payment processors and financial-service providers as part of payment services.
6. Wix and Other Service Providers
The Chop Nest website, online store and mobile application use services provided by Wix.com Ltd. and its affiliated companies.
Wix may process information required to provide services such as website and app infrastructure, customer accounts, online store functionality, shopping carts, checkout, orders, analytics, security and related features.
Wix states that its services may collect information provided by users as well as technical and usage information when its services are used.
We may also use authorised third-party providers for payment processing, delivery, communications, analytics, technical support, fraud prevention, hosting or other business functions.
We provide such parties only with information reasonably necessary for the relevant service, subject to applicable law and their contractual or privacy obligations.
7. Sharing of Personal Information
We may disclose personal information where necessary to Wix and its service providers, payment processors and financial institutions, delivery and fulfilment partners, technology and security providers, professional advisers, government agencies, regulators or law-enforcement authorities where disclosure is required by law.
We do not sell customers' personal information for monetary consideration.
8. Data Storage and International Processing
The Chop Nest uses third-party technology providers, including Wix, which operate infrastructure and affiliated services internationally.
As a result, personal information may be stored or processed in India or other countries where our authorised service providers operate.
Where required, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data-protection requirements.
9. Data Security
We take reasonable administrative, organisational and technical measures to protect customer information against unauthorised access, loss, misuse, alteration or disclosure.
Our technology providers may also implement their own security measures. For example, Wix states that personally identifiable information stored in relevant Wix systems receives additional application-level protection in addition to storage encryption.
However, no internet-based service or method of electronic storage can guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and to meet legitimate operational, accounting, taxation, fraud-prevention, dispute-resolution and legal obligations.
When information is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable requirements.
Certain transaction, invoice, accounting or other records may need to be retained even after an account is deleted where retention is required for legitimate legal, regulatory, taxation, fraud-prevention or dispute-resolution purposes.
11. Your Privacy Choices and Rights
Subject to applicable law, you may contact us to request information about personal data associated with you, correct inaccurate information, request deletion of personal information, withdraw consent where processing is based on consent, or raise a concern regarding our handling of your information.
Requests can be submitted to:
We may need to verify that the person making the request is the account holder before acting on certain privacy or account requests.
12. Account and Data Deletion
Customers who create an account with The Chop Nest may request deletion of their account and personal information associated with that account.
You may initiate an account-deletion request through the account-deletion option provided within the app, where available, or through The Chop Nest Account Deletion page on our website.
You may also contact:
with the subject:
Account Deletion Request
Please include the email address or mobile number associated with your account so that we can identify the correct account.
After verifying the request, we will process deletion of the account and associated personal information, except information that must reasonably be retained for legal, taxation, fraud-prevention, accounting, security, dispute-resolution or other legitimate regulatory purposes.
Deleting an account is different from temporarily logging out or deactivating access.
Google Play currently requires apps that allow account creation to provide both an in-app deletion path and an external web resource, and associated user data must be deleted except where legitimate retention is necessary.
13. Children’s Privacy
The Chop Nest is a grocery-shopping and food-preparation service intended for adults and is not directed primarily toward children.
We do not knowingly seek to collect personal information directly from children for independent purchasing or account purposes. If we become aware that personal information relating to a child has been collected contrary to applicable requirements, we will take appropriate steps to address or delete the information.
14. Notifications and Marketing Communications
If you enable notifications for The Chop Nest mobile application, we may send service-related notifications such as order information, operational updates or other relevant communications.
Where permitted and where appropriate consent has been obtained, we may also send promotional notifications or communications.
You can disable push notifications through your mobile device settings and may opt out of promotional communications where an unsubscribe or preference option is provided.
15. Cookies, Analytics and Similar Technologies
Our website and technology providers may use cookies, software development kits, analytics tools and similar technologies to operate the service, maintain security, understand performance and usage, remember preferences and improve the customer experience.
Third-party tools that we enable may process information according to their own privacy policies.
16. Third-Party Links and Services
Our website or app may contain links to external websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites or services. Customers should review the privacy policy of any third-party service they use.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, legal obligations or data practices change.
The latest version will be published on The Chop Nest website with an updated effective date.
Material changes may also be communicated through the website, app or other appropriate channels where required.
18. Contact Us
For questions, privacy concerns, requests to access or correct information, withdrawal of consent where applicable, complaints or account/data deletion requests, contact:
The Chop Nest
Bengaluru, Karnataka, India
Email: support@chopnest.com
Business Address: The Chop Nest, 1st Floor, Manjunatha Building, Varthur, Banglore 560087